Call Center Customer Service Representative

interCaribbean Airways is seeking to fill the positions of reservation/ customer service agent at our call center in Santo Domingo, Dominican Republic.

Position: Reservations/customer service agent

Normal working Base: Santo Domingo

Remuneration: Commensurate with experience

Weekly Work Hours: Average 40 hours with occasional extended periods as necessary

Roster Pattern: 5 days on, 2 days off, this position supports a 24/7 operation with occasional after-hours required.

Minimum Experience- A minimum 2 years working as customer service agent

General Qualifications/Knowledge, Skills, Abilities

Airline or aviation experience.

Call centre or Customer Services experience

Ability to work efficiently under time constraints

Must be available to work varied hours including weekends and holidays

Must be able to speak fluent English, Spanish. French is a plus

Excellent written and verbal communication skills

Strong organizational and planning skills

Proficient in Microsoft Office

Must pass background check, pre-employment drug test and obtain security clearance.

Summary or role- Processing passenger tickets, itineraries, fares for flights. Handling customer complaints regarding ticketing when problem arises. Rebook passengers who miss their flights

Physical Demands: Must have sufficient vision and ability to safely perform the essential functions of the position. Please send resumes IN ENGLISH to Jacqueline.Gil@intercaribbean.com.

Deadline for application 27th June 2025