Ground Operations Supervisor

At Arajet, we are more than just an airline were dream-makers. Our mission is to open the skies for everyone, turning the dream of flying into a reality for more people. We will provide you with a platform for growth, collaboration, and meaningful impact, empowering you to reach new heights in your career while making a real difference in the aviation industry and beyond.

Here, you’ll be part of a team that’s building a legacy and shaping the future of aviation with bold ideas and a shared vision for excellence, redefining the skies of the Dominican Republic and making the dream of travel accessible to countless individuals.

Join us in bringing more people closer to their dreams, wed be honored to welcome you aboard to the Arajet team.

Vamo’ Arriba!

The Ground Operations Supervisor is responsible for ensuring that all airline-related operations are carried out safely, efficiently, and with a customer-focused approach. Their ability to make quick and effective decisions, coordinate teams, and resolve issues is essential for the smooth execution of air operations.

Key Responsibilities

• Supervise and coordinate daily airport operations, including aircraft handling, baggage handling, security processes, passenger check-in, boarding, and ground transportation services.
• Manage and lead a team of airport staff, including customer service agents, security personnel, baggage handlers, and ground crew. Provide guidance, training, and performance feedback to ensure a high level of service delivery.
• Foster a culture of exceptional customer service among airport staff. Handle passenger inquiries, complaints, and issues professionally and promptly.
• Optimize the allocation of airport resources such as staff, equipment, and facilities to efficiently meet operational demands.
• Stay up to date on aviation regulations, airport policies, and industry best practices to ensure the airport complies with all legal requirements.
• Liaise with various airport stakeholders, including airlines, ground handling companies, immigration and customs officials, to facilitate smooth airport operations.

Minimum Requirements

• Bachelors degree
• Previous experience in airport or airline operations, with a minimum of 3 years in supervision or management roles
• Strong knowledge of aviation regulations, safety standards, and airport procedures
• Excellent leadership, communication, and interpersonal skills
• Ability to work effectively under pressure and handle critical situations with composure
• Proficiency in the use of airport management systems, computer applications, and office software
• Experience with DCS systems, Microsoft Office, and Safety Certifications
• Able to communicate in both English and Spanish