LR631: Operations Change Management Specialist

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Job Description

Under general supervision, incumbent collaborates with regulatory, legal, and local authorities to establish rules for Gemini and manage regulatory changes. The role ensures alignment with business priorities during roll-out and support communication efforts, supports daily OPS operations and is the main liaison with other support departments, and coordinates and oversees all aspects of the change process to ensure smooth implementation without disruptions. It involves resource planning, provides input for gap analysis, performs user acceptance testing, provides training and troubleshooting support to end-users, and providing Go Live Hyper Care support to users and ansured adherence to global standards. Additionally, the role maintains communication with end users about problem resolution and system updates, establishing a network between end users and regional/global teams. Provides project team with critical insights into potential change impacts on end users. Determines and plans resources required to achieve target user productivity levels. Performs other duties as required.

Ground Operations; Air Network; Road Network; Clearance Operations: Leads the on-site implementation and support of key strategic initiatives in multiple facilities across the network. Assists project teams in facilitating communication with the facility management, district staffs, and impacted field employees to ensure the completion of tasks critical to the success of various project implementations. Monitors key strategic initiative progress across the facilities and ensuring compliance to established procedures and standards.

Minimum Requirements

Minimum Education

Bachelor’s Degree/equivalent. Language: Proficiency in English.

Minimum Experience

Five years’ experience in Customs related activities with knowledge of local regulations.

Knowledge, Skills, And Abilities

Proficiency in various computer applications including electronic spreadsheets required; Presentation Skills; Project Management Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Problem Solving Skills.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.